Refund & Cancellation Policy

1. Overview

At AegisRunner, we want you to be completely satisfied with our services. This policy outlines our refund and cancellation procedures for all subscription plans. Our payments are processed by Paddle, our merchant of record.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid subscriptions. If you are not satisfied with our service for any reason, you may request a full refund within 14 days of your purchase. No reason is required.

Refunds are processed to the original payment method using the same means of payment as your initial transaction, at no additional cost to you.

3. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation takes effect at the end of your current billing period, and you retain access to all features until that period ends.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email Us: Send a refund request to billing@aegisrunner.com
2. Include Details: Provide your account email and subscription plan
3. Confirmation: We will acknowledge your request within 24 hours
4. Processing: Approved refunds are processed within 5-7 business days

5. Refund Processing

Refunds are made without undue delay, and no later than 14 days after we are informed of your decision to cancel. Refunds are issued using the same means of payment as your initial transaction, at no additional cost to you.

• Refunds are processed to the original payment method
• Depending on your payment provider, refunds typically appear within 5-10 business days after processing

6. Plan Changes

If you wish to change your plan:

• Upgrades take effect immediately with prorated charges
• Downgrades take effect at the start of the next billing cycle
• You can change your plan at any time through your account settings

7. Free Plan & Trial

Our Free plan does not require payment information and can be used indefinitely within the free tier limits. There is nothing to refund for free accounts. If you upgrade from a free plan, the 14-day money-back guarantee applies to your paid subscription.

8. Disputes

If you have a dispute regarding a charge, please contact us. We are committed to resolving all billing disputes fairly and promptly.

9. Contact Us

For any questions about refunds or cancellations, please contact us: